Privacy Policy
Last updated: 8 August 2025
Who we are
This website is administered by Grippelle, operated by NexCommerce Ltd. ("we", "us", "our").
Registered address: Maarseveensestraat 9, Ground Floor, 2574 RW, The Hague, The Netherlands
Email: info@grippelle.com
Phone: +31 6 40755132
Company Number (KvK): 78107032
VAT number: NL003286457B73
We are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.
Information we collect
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Order & account information: name, email, phone, billing and shipping addresses, order details, returns information.
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Payment information: processed securely by our payment providers. We do not store full card details on our servers.
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Device & usage data: IP address, device and browser type, pages visited, and interactions, collected via cookies and similar technologies for analytics and site functionality.
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Communications: emails, messages via our contact form, and customer service interactions.
How we use your information (legal bases)
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To fulfil your order and provide services (contract performance): processing orders, deliveries, returns, and customer support.
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To improve our website and services (legitimate interests): analytics, troubleshooting, and service enhancements.
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To communicate with you (legitimate interests/consent): order updates, service notifications, and—if you opt in—marketing emails.
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To comply with legal obligations: taxation, accounting, fraud prevention.
Sharing your information
We share personal data with trusted service providers who help us operate our store (e‑commerce platform, payment processors, warehousing/fulfilment, email service, analytics). These providers only process your data on our instructions and under appropriate safeguards.
International transfers
Where data is transferred outside the UK/EU/EEA, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.
Retention
We keep personal data only as long as necessary for the purposes above, including to meet legal and accounting requirements. Typical retention periods: orders and invoices up to 7–10 years; customer service communications up to 2 years; analytics data per provider settings.
Your rights
Subject to applicable law (UK GDPR/EU GDPR), you may have the right to access, rectify, erase, restrict or object to processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority (e.g., Autoriteit Persoonsgegevens in the Netherlands or the ICO in the UK).
To exercise your rights, contact us at info@grippelle.com.
Cookies
We use necessary cookies for site functionality and optional analytics/performance cookies to improve our services. You can manage cookie preferences through your browser settings. For more information, contact us.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with the revised date.
Website name: Grippelle.com (part of NexCommerce Ltd.)
Company name: NexCommerce Ltd.
Registered address: Maarseveensestraat 9, Ground Floor, 2574 RW, The Hague, The Netherlands
Email: info@grippelle.com
Phone: +31 6 40755132
Company Number (KvK): 78107032
VAT number: NL003286457B73
Customer Support: Mon–Fri 09:30–18:00, Sat 12:00–17:00, Sun closed (CET/CEST)
Response time: We respond within 24 hours on business days.
Contact form: Contact us